Terms of Service

Last updated: October 3, 2026

1. Acceptance of Terms

By creating an account on HeartBridge, you accept these Terms of Service. If you do not accept these terms, please do not use our service. HeartBridge reserves the right to modify these terms at any time. Users will be notified of significant changes by email or notification.

2. Service Description

HeartBridge is a premium online matchmaking agency connecting singles from Europe and China. Our service includes: application validation, a compatibility algorithm, AI-assisted relationship coaching, real-time translation, and video calls between members. HeartBridge facilitates introductions but does not guarantee any specific relationship outcome. We are not responsible for relationships that form or do not form through our platform.

3. Eligibility

To use HeartBridge, you must:

  • Be at least 18 years old.
  • Be single, divorced, or legally separated.
  • Genuinely seek a serious, lasting relationship.
  • Provide accurate and up-to-date information in your profile.
  • Not be on our exclusion list due to prior inappropriate behavior.

4. Code of Conduct

Members agree to follow these rules:

  • Provide accurate and truthful information on their profile.
  • Treat other members with respect at all times.
  • Not share offensive, illegal, sexually explicit, or harassing content.
  • Not attempt to scam or manipulate other members.
  • Not use the service for commercial, advertising, or solicitation purposes.
  • Not share other members' personal information with third parties.
  • Report any suspicious or abusive behavior to our moderation team.

5. Moderation & Sanctions

HeartBridge actively moderates its platform to ensure everyone's safety. We reserve the right to:

  • Review reported profiles and content.
  • Temporarily or permanently suspend an account for violating these terms.
  • Remove any content deemed inappropriate, offensive, or fraudulent.
  • Report potentially illegal behavior to the relevant authorities.

If you witness inappropriate behavior, use the "Report" function available in conversations, or contact our support team.

6. Subscriptions & Billing

HeartBridge offers three plans:

  • Discovery (free): profile, questionnaire, 1 match, basic coaching.
  • Premium: from 34€/month (annual commitment) or 49€/month (no commitment). Unlimited matches, full coaching, video calls, priority support.
  • Gold: from 69€/month (annual commitment) or 99€/month (no commitment). All Premium features + real-time video translation, dedicated matchmaker, trip organization, VIP events.

All prices are in euros (EUR) and include all applicable taxes (VAT inclusive). HeartBridge Agency is established in France; French VAT applies in accordance with current regulations.

Subscriptions are available on a monthly, quarterly (3 months), semi-annual (6 months), or annual (12 months) basis. Multi-month plans include discounts: -10% (3 months), -20% (6 months), -30% (12 months). The total amount is billed once at the start of each period via our secure payment provider. Renewal is automatic unless cancelled. You can cancel at any time from your billing page; access remains active until the end of the current period.

In accordance with Article L221-18 of the French Consumer Code, you have 14 days from the date of subscription to exercise your right of withdrawal, without reason or penalty. To exercise this right, send your request to [email protected]. In the event of withdrawal, you will be refunded in full within 14 days. However, if you have expressly requested access to the service before the end of the withdrawal period, an amount proportional to the service provided up to your withdrawal request may be retained.

You can change your plan (upgrade or downgrade) at any time from your billing page. When changing plans mid-cycle, a proration is automatically calculated: you are credited for the unused portion of your current plan and immediately charged a prorated amount for the new plan. A detailed invoice is issued for each adjustment.

Your payments are processed securely by our PCI-DSS certified payment provider. HeartBridge never stores your banking details. Only transaction identifiers and metadata (plan type, dates) are retained in our systems.

For multi-month subscriptions (3, 6, or 12 months), the total amount is due for the entire subscription period. No partial refund is granted in case of early cancellation, as access to the service remains active until the end of the paid period. The 14-day right of withdrawal remains applicable under French consumer law. Outside of this right, contact [email protected] for any verified technical issues.

If you wish to dispute a payment, please contact us at [email protected] before initiating a chargeback with your bank. In accordance with Articles L612-1 et seq. of the French Consumer Code, in the event of an unresolved dispute, you may use the consumer mediator designated by HeartBridge free of charge. Information about the mediator is available upon request.

Coaching services

HeartBridge offers a personalized relationship coaching service provided by independent human coaches (hereinafter "Coaches"). This service is separate from AI-powered coaching.

  • Coaches are independent professionals, not HeartBridge employees. HeartBridge acts as a matchmaking intermediary.
  • Session rates are set by each Coach and displayed on their profile. HeartBridge invoices the client and reverses payment to the Coach, minus the platform commission.
  • Sessions can be cancelled free of charge up to 24 hours before the scheduled time. Late cancellations or no-shows may be charged.
  • Exchanges between Coach and client are subject to the platform's anti-leak filter: personal contact details (phone, email, messaging IDs) are automatically redacted to protect both parties.
  • HeartBridge does not guarantee coaching outcomes. Advice given by Coaches is their own professional responsibility.
  • The Coach may view certain client profile information (with explicit consent) to personalize their guidance. This consent is revocable at any time.

7. Intellectual Property

All content on the HeartBridge platform (texts, images, algorithms, code, trademarks, logos) is protected by intellectual property law and belongs to HeartBridge or its partners. Any unauthorized reproduction, distribution, or use is prohibited. Content you publish (photos, bio) remains your property, but you grant HeartBridge a limited license to display it within the service.

8. Limitation of Liability

HeartBridge provides a matchmaking service and cannot be held responsible for:

  • The behavior of other users outside the platform.
  • The accuracy of information provided by members despite our checks.
  • Results or lack of results in your relationship endeavors.
  • Temporary service interruptions for maintenance or technical reasons.

In any event, HeartBridge's liability is limited to the amounts paid by the user in the preceding 12 months.

9. Governing Law & Disputes

These terms are governed by French law. In case of dispute, the parties will endeavor to find an amicable solution. Failing that, the courts of Marseille (France) shall have jurisdiction. For consumers residing in the European Union, you may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

For users residing outside the European Union: HeartBridge Agency is a company governed by French law, operated from Marseille (France). Our matchmaking service operates specifically between Europe and China. By using our service, you agree that your personal data will be processed on servers located in the European Union, in accordance with the GDPR and French law. For residents of China: HeartBridge acknowledges the applicability of the Personal Information Protection Law (PIPL). Your explicit consent to the cross-border transfer of your data to France (EU) is collected during registration, in accordance with Article 39 of the PIPL. You benefit from all rights provided by the PIPL (access, rectification, deletion, portability), exercisable at [email protected]. For Russian-speaking users: the Russian language is offered for the convenience of users in the European diaspora; HeartBridge does not target the Russian market. French law applies to all relations between HeartBridge and its users.

10. Contact

For any questions regarding these terms: [email protected] — HeartBridge Agency, Marseille, France.