Frequently Asked Questions

HeartBridge is a premium matchmaking agency connecting singles in Europe and China through artificial intelligence. We combine an advanced compatibility algorithm, personalized coaching and real-time translation to facilitate intercultural connections.

Registration is simple: create your account, fill in your profile with personal information and photos, then complete our compatibility questionnaire. Your profile will then be reviewed by our team before activation.

Registration and profile creation are free with our Discovery plan. You receive one match proposal and basic AI coaching. For unlimited matches, video calls and real-time translation, check out our Premium and Gold plans.

HeartBridge is open to anyone aged 18 and over looking for a serious relationship. Our platform is particularly suited to people interested in intercultural connections between Europe and China.

Identity verification ensures the authenticity of all profiles on our platform. It's a guarantee of seriousness and security for our entire community. Verified profiles inspire more trust and receive more matches.

We accept official identity documents: national ID card, passport or driver's license. The document must be valid and the information must match your profile details.

Verification is usually completed within 24 to 48 business hours. You'll receive a notification as soon as your profile is validated.

Our team manually reviews each profile to verify photo authenticity, information consistency and seriousness of intent. This process ensures a quality community and eliminates fake profiles.

Our algorithm analyzes over 50 compatibility criteria from your profile and questionnaire: values, lifestyle, interests, life goals, cultural preferences, and more. It uses machine learning to refine its recommendations over time.

Unlike swipe-based dating apps, HeartBridge offers quality matches based on deep compatibility. Every profile is verified, and our AI coach supports you at every step. We prioritize quality over quantity.

With the Discovery plan, you receive 1 match. With Premium or Gold, matches are unlimited. Our algorithm regularly suggests new compatible profiles based on your criteria and interactions.

Yes, you can adjust your search criteria at any time from your profile: age range, location, spoken languages, interests and more. The algorithm automatically adapts to your preferences.

The AI Coach is your personal relationship assistant. It helps you optimize your profile, gives intercultural communication advice, suggests conversation topics and supports you throughout your journey.

The AI Coach can help with: profile optimization, cultural differences, conversation topics, preparing for a first date, managing expectations, and intercultural communication tips.

No, the AI Coach is a complementary tool. With the Gold plan, you also get a dedicated human matchmaker. The AI Coach is available 24/7 and provides instant AI-powered advice.

Access the AI Coach from your member area via the 'AI Coach' tab. Ask your questions in natural language and it will respond with personalized advice tailored to your situation and profile.

Our integrated translation system automatically translates messages into your match's language. You write in your language, and your match receives the message translated into theirs. Translation is available for Premium and Gold plans.

Yes, video calls are available with Premium and Gold plans. The Gold plan also includes real-time video translation, allowing natural communication despite the language barrier.

Yes, all communications on HeartBridge are end-to-end encrypted (E2E). Your messages, calls and shared files are protected and can only be read by you and your match.

Yes, you can send voice messages via chat. They are also automatically translated using our speech recognition and synthesis technology.

HeartBridge offers three plans: Discovery (free), Premium (from €34/month) and Gold (from €69/month). The longer your commitment, the lower the monthly rate, with up to 30% off on annual plans.

You can upgrade your plan at any time from your member area under 'Subscription'. The price difference will be calculated pro-rata for the remaining period.

We accept credit cards (Visa, Mastercard, American Express) through our secure Stripe payment platform. All transactions are encrypted and secure.

You can cancel your subscription at any time from your member area. Cancellation takes effect at the end of the current period. You keep access to all features until expiration.

HeartBridge is fully GDPR compliant. Your personal data is stored on secure servers in Europe, encrypted at rest and in transit. You can view, modify or delete your data at any time.

Only verified HeartBridge members can view your profile. You can adjust your visibility settings in your account's privacy settings. Your information is never shared with third parties.

Every profile and conversation has a report button. Our moderation team reviews all reports within 24 hours and takes appropriate action, which may include account suspension.

Yes, you can delete your account at any time from your profile settings. Deletion is permanent and results in the erasure of all your personal data in compliance with GDPR.

Share your unique referral code with friends and family. When a referral signs up with your code and activates their account, it counts toward your total. Accumulate referrals to unlock rewards.

Once 3 of your referrals sign up and activate their accounts, you automatically receive 1 free month of your current plan. It's our way of thanking you for growing the HeartBridge community.

Your referral code is available in your member area under 'Referral'. You can copy it and share it via email, social media or messaging.

No, there's no limit! You can refer as many people as you like. Every set of 3 referrals earns you 1 additional free month.