Security & Verification
How HeartBridge protects its members
Your trust is at the heart of our service. Discover the measures we have in place to ensure your safety.
Identity Verification
HeartBridge offers an identity verification process to strengthen trust between members.
- Members can submit an identity document (ID card, passport, or driver's license).
- Documents are reviewed by our team and deleted within 24 hours of verification.
- Verified profiles are flagged for greater transparency.
- Some advanced features may require prior verification.
Screening Process
Every application is carefully reviewed to ensure the quality of our community.
- Profile review: our team checks the consistency and seriousness of each application.
- Interview: a video, phone, or in-person conversation confirms your commitment.
- Ongoing moderation: reported behavior is handled promptly by our team.
- Human decision: no application is accepted or rejected by an algorithm alone.
Fraud Protection
We implement several measures to protect our members:
- Automatic detection of sensitive content in exchanges (identity documents, financial information).
- AI-powered photo moderation to detect inappropriate content.
- Reporting system accessible to all members.
- Responsive moderation team to handle reports.
If you observe suspicious behavior, use the "Report" button in the relevant conversation or contact us at [email protected].
Privacy by Design
Data protection is built into every aspect of our platform:
- Szyfrowanie po stronie serwera danych wrażliwych w spoczynku (AES-256-GCM).
- Unique encryption key per user, impossible to cross-reference between members.
- AI tools only receive anonymized data — never your name, email, or phone number.
- Complete right to erasure: delete your account and all your data in one click.
- Granular consent: you choose exactly what data you share and for what purposes.